Terms & Conditions

Welcome to Artycraft Ltd. By using our website (https://www.artycraftuk.com) and placing an order, you agree to the terms below.

1. Introduction

By accessing and placing an order on our website, you agree to follow these Terms & Conditions.

2. About Us

Artycraft Ltd
Registered in England & Wales: 14713549
Registered Office: 11 St Paul’s Square, Birmingham, B3 1RB
Trading Address: 81–83 High Street, Bromsgrove, B61 8AQ
Email: info@artycraftuk.com | Phone: 01527 395 898

3. Service Availability

Our online services are available to UK residents only.

4. Agreement to Terms

By using our website, you agree to these Terms & Conditions.

Using Our Website

Website Use

You must use the site lawfully. We may correct errors at any time.

Intellectual Property

All content belongs to Artycraft Ltd. Personal use only.

External Links

We are not responsible for third-party websites.

Orders

Eligibility
  • 18+ years old
  • UK resident
  • Provide accurate details
Order Process

Order acknowledgement is not acceptance. Contract begins when we confirm dispatch.

Order Refusals

If cancelled, refunds issued within 14 days.

Your Right to Cancel

14-day return period. Items must be unused and in original condition.

Returns & Refunds

Before Dispatch

Cancel before dispatch for full refund.

After Delivery
  • Return within 7 days
  • Unused & original packaging
  • Customer pays return shipping unless faulty
Non-returnable
  • Custom items
  • Sale / clearance items unless faulty
  • Hygiene-sensitive items
Faulty Goods

Report within 7 days with photos. Replacement/refund offered.

Delivery

Timeframes

Standard 3–5 working days.

Charges

Shown at checkout.

Damages

Report within 48 hours.

Delays

Cancel for refund if more than 14-day delay.

Click & Collect

Bring ID. Held 7 days.

Pricing & Payment

Prices include VAT. Secure card & PayPal payments accepted.

Products & Warranty

12-month manufacturing defect warranty. Follow assembly instructions.

Liability

We are not liable for business losses. Statutory rights protected.

Events Outside Our Control

Force majeure events may delay delivery. Refund if exceeds 30 days.

Changes to Terms

We may update terms. Continued use means acceptance.

Contact

Artycraft Ltd — info@artycraftuk.com | 01527 395 898

Terms correct as of October 2025.